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FAQ

Secure Shipping & Delivery
At Lilly Electronics, we strive to provide reliable and efficient shipping services worldwide. All orders are carefully packed and shipped using secure methods to ensure safe delivery.

We offer both standard registered airmail shipping and express shipping options through trusted carriers such as China Post, FedEx, DHL, and UPS. Every shipment includes a tracking number for your convenience.
Time of Delivery
Delivery times vary depending on your location and the shipping method selected.

Standard Shipping: Typically 7–20 business days depending on destination.
Express Shipping: Usually 3–7 business days.

Please note that delivery times may be affected by customs clearance, public holidays, weather conditions, or other factors beyond our control.
Returns & Replacements & Repair
We offer a 30-day return and replacement policy starting from the date you receive your order.

Returned items must be unused, undamaged, and in their original packaging. Proof of purchase is required. Certain customized or special-order items may not be eligible for return.

Return Shipping Responsibility:
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect upon arrival.

In such cases, Lilly Electronics will cover the return shipping cost and arrange a replacement, repair, or refund as appropriate.
Ordering
You can place an order directly on our website without creating an account. However, registering an account allows you to track orders, view order history, and receive exclusive offers.

Once your order is submitted and payment is confirmed, it will be processed within 24 business hours.
Payment, Pricing & Promotions
We accept a wide range of secure payment methods including PayPal, Credit Cards, Google Pay, Apple Pay, and Amazon Pay.

All prices are displayed in the selected currency and may be subject to change without prior notice. Returning customers may receive special discounts or promotional pricing.
Viewing Orders
After placing an order and completing payment, you will receive a confirmation email containing your order details.

Registered customers can log into their account at any time to view order history, invoices, and shipment status.
Track My Order
Once your order is shipped, a tracking number will be provided via email.

You can track your shipment at 17track.net by entering your tracking number.
Updating Account Information
If you have registered an account with us, you can log in at any time to update your personal information, shipping address, and contact details.

Keeping your account information up to date helps ensure smooth order processing and delivery.